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Lunascape
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Lunascape User Support

[Lunascape] Notice of End of Support for Android 6.0 OS

Thank you for using Lunascape. This is to be informed that we are discontinuing support for Android 6.0. Android 6.0 support for Lunascape applications will be discontinued and users will be required to use Android OS 7.0 or higher. End of support OS Android 6.0 Support end date July 20th, 2021 (Tue) Future support environment Android 7.0 and above Users using Android 6.0 will no longer be able to update their Lunascape applications. We apologize for any inconvenience this may cause to users who need to upgrade their OS, and thank you for your understanding. Applications which you have already installed can continue to be used as they are, but since no security updates will be provided by Google, we recommend that users in this category upgrade. Please check Google’s support page for the OS version you are currently using. Thank you for your continued support of Lunascape.

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Akiko Otsuka 大塚 暁子

Available now. iOS Lunascape v11.3.3 release

We are pleased to announce the release of iOS Lunascape v11.3.3from the App Store today, June 16th. The Ad blocking filter has been updated. In the previous version, v11.3.2, when browsing some sites (including video sites) ads were temporarily displayed. This has been fixed in this new v11.3.3. We carefully review each message and requests we receive from our users.We will share them with our development team and respond to them as they come in, so please continue to support us.

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News
Akiko Otsuka 大塚 暁子

Bug Fixes for iOS Lunascape v11.3.1

We recently released Lunascape v11.3.1 for iOS on April 28th. As some of you may have already noticed that there were some problems such as not being able to start the program after updating, or freezing and not being able to use it. In addition, there have been issues such as Ads being played even though the Ad blocker is turned on. We apologize for the inconvenience this may have caused. As a result of verification by our development team, we have found that the problem was caused by the memory capacity of your device. ・Devices with 1GB or 2GB would not boot・Devices with 3GB or more would boot without any problems For example, iPhone5s or iPhone6 will not work. It works on iPhone 6s and later, but the speed is slow. iOS Lunascape v11.3.2 will be available soon to fix bugs in v11.3.1. Please kindly update your Application after v11.3.2

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News
Akiko Otsuka 大塚 暁子

Available now. iOS Lunascape v11.3.2 release

We are pleased to announce the release of iOS Lunascape v11.3.2 from the App Store today, June 8th. On April 28th, we released iOS Lunascape v11.3.1. Immediately after the update, there was a problem where users could not even start the application, or it would freeze and become unusable. We apologize for any inconvenience this may have caused you. As a result of our investigation, we have found out that these problems were caused by the memory capacity of your iPhone or iPad devices. These problems have been fixed in the newly released v11.3.2, so please update your devices. Please be noted that we still need to verify the Ad blocking for video sites.  We are working to improve this in the next version. We carefully review each message and requests we receive from our users.We will share them with our development team and respond to them as they come

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